You in your own capacity have been helpful but it amazes me that these things have to get to this level before it can be sorted.

Your company  said they would call the doctor today to get his input, I called the chronic department to see if the medication had been authorised .I specifically asked if the doctor had called the chronic telephone number that I had given him. I was not expecting anything from your company until I received an sms telling me the reply had been posted???????????????? That generally makes no sense to anyone outside of your company. Anyway I called your offices to be told that the pills had been authorised but the suppositories were too expensive to be authorised. I asked when they were gong to let me know they said they had sent a letter.

1. Do you think that sending a letter that will take probably 7 days to get to me is in any way conducive to healing my very painful and bleeding colon.

    During his time the matter will only get much worse which will necessitate me being hospitalised again at a cost of R12 000 per week, I am not quite sure why

    your company think that that is cheaper than approving medication.

2. Do you normally have doctors prescribing medication for a well documented medical condition for the fun of it. Are your people who decide these things aware that ASACOL is the main drug that is used for ulcerative colitis. DO they think the doctor prescribes it for  fun so I can go through he discomfort of putting medication into my rectum every morning and every night/

I will deliver to you and your deciding medical staff a bottle that contains my faeces that are covered in blood and mucous - this is expelled from my body 4 - 6 times per day.

Your enlightened medical staff can then send it to the lab to see if it is real and maybe when they look at it they might like to take sometime to think how I feel all day every day.

One does not normally bleed from ones insides unless there is something very wrong and very painful. As I cannot measure the pain I can tell you that it is like a continuous nagging knife being stabbed into my colon and being twisted 23 hours a day.

There is obviously a very big problem with all your protocols and rules. Yes I know companies must have rules and regulations  but at the expense of the clients health and existence I find it very hard to  understand why you do not look after your clients in a far better manner.

I will continue to blog this issue all over the internet - locally and internationally as I do not believe your company work to the well being of their clients.

I will also post this letter on all the blog sites that I can find.

Pity that the telephone number you gave me is only answered by a very bad voice message. There is never a secretary or any other person besides a call centre who are not authorised to do anything that answer MEDSHIELD phones. wonder what Medshield hare hiding that they cannot be there for their paying customers

Imagine I was like the majority of your clients and just accepted what your call centre told me .....................

NOW I WILL HOPEFULLY EDUCATE YOUR OTHER CUSTOMERS ON HOW NOT TO ACCEPT YOUR INFERIOR SERVICE - LIKE YOUR LYING CALL CENTRE AGENTS (for those who do not know I have proved  that they tell their call centre agents to lie to their clients- it is on a voice recording and told by an agent that he is told what to say to certain questions even though it might not be true - Mi KNOW YOU SAID YOU HAVE DEALT WITH IT BUT UNFORTUNATELY I DON'T BELIEVE THE INTEGRITY OF MEDSHIELD )

REGARDS

Jill

JILL HENNING

MANAGING MEMBER

THE CANDIDATE RECRUITMENT

TEL. 039 976 1111

FAX 086 549 3819

EXPECT A MIRACLE

BEE STATUS - Level 4, 100% procurement recognition

---

From: Jill Henning [mailto:jill@thecandidate.co.za]
Sent: Wednesday, September 16, 2009 1:06 PM
To: 'Melani Coetsee'
Cc: 'joselynb@medshield.co.za'
Subject: FW: MEDSHIELD WANTS PATIENTS TO BLEED TO DEATH

I HAVE SENT THIS TO EVERY BLOG SIGHT I CAN THINK OF AND WILL CONTINUE TO DO SO

 

I HAVE ALSO SENT IT TO JACOB ZUMAS OFFICE

JILL HENNING

MANAGING MEMBER

THE CANDIDATE RECRUITMENT

TEL. 039 976 1111

FAX 086 549 3819

EXPECT A MIRACLE

BEE STATUS - Level 4, 100% procurement recognition

---

From: Jill Henning [mailto:jill@thecandidate.co.za]
Sent: Wednesday, September 16, 2009 1:05 PM
To: 'post@posterous.com'
Subject: MEDSHIELD WANTS PATIENTS TO BLEED TO DEATH

Well done MEDSHIELD

MEDSHIELD REJECTS CHRONIC MEDICATION FOR ULCERATIVE COLITIS PATIENT

MY COLON IS BLEEDING AND THE DOCTOR HAS PRESCRIBED ASACOL SUPPOSITORIES

THE MEDICAL AID HAS REJECTED IT AS BEING TOOOO EXPENSIVE.

THEY DID NOT TELL ME - THEY HAVE SENT ME A LETTER - SHOULD RECEIVE IT IN A WEEK

MEANWHILE MY COLON BLEEDS

THEY SAY DOC MUST WRITE LETTER TO MOTIVATE IT - WOULD HE HAVE WRITTEN PRESCRIPTION

IF HE THOUGHT I DID NOT NEED IT.

HOW WILL DOC KNOW HE MUST DO MOTIVATION - MEDICAL AID HAS NOT LET ANYONE OF US KNOW

SO I WAIT - IN PAIN - COLON BLEEDING - MEDICAL AID WONT PAY FOR MEDICATION EVEN THOUGH I PAY THEM MORE THAN R2000 PER MONTH

Asacol suppositories rejected - no worries I am still waiting for the letter

if I had not phoned I WOULD NEVER HAVE KNOWN - THEY SAY COS ITS TOOOOOOOO EXPENSIVE

Well as long as my colon bleeds for another 2 days I will be back in hospital - I suppose its cheaper to be in hospital than give me the medication.

2 weeks in hospital about R12 - 15 000 - MEDICATION IS TOO EXPENSIVE ?????????????????

Please advise how much medication costs

Do not put one of your inane we will get back to you replies .

DO SOMETHING ABOUT IT

Jill